4 Important Benefits of Service Area Cameras

Whether you are in charge of security at a retail store, a bank, or even an airport, service area cameras are one of the most important elements of your security system. Of course, a service area camera is also an important management and customer service tool. Let’s take a look at four important benefits of service area cameras.

#1 Close-Up, Detailed Video

Modern CCTVs are high definition, so you can see the details even if the camera isn’t that close to the service desk. Close-up video feed is important in dealing with an emergency situation but also when handling a customer service issue. If someone slips your teller a note and the teller suddenly looks frightened, a quick zoom may be able to allow your security team to read the note. If someone is yelling at your CSR at an airport service desk, you can get a clear look at the face, and the system may be able to detect if he is on a blacklist for your establishment.

#2 Service Area Cameras that Record Audio

Another great benefit of service area cameras is the ability to record audio for settling disputes. Did your customer service rep really tell that customer he could have a free upgrade? Was the customer really being belligerent when trying to return that product your store doesn’t even sell? You can answer these questions effectively and back it up with the recording.

#3 Measuring Employee Performance

It’s time for a review of your employees, and you’re ready this year. Why? Because you’ve been able to watch and listen to how they treat customers all year long via your new service area cameras. There’s no way for an employee to give special favor to friends or be rude to customers. They know that someone is always watching to review performance and provide ongoing training.

#4 Dispute Resolution

As was noted earlier, service area cameras can be of great benefit when it comes to dispute resolution. It is no longer your customer’s word versus your employee’s with you stuck in the middle. Now you can have definitive visual and audio proof to base your decision on.

A Must for Service Desks in All Industries

Regardless of the industry your company is involved in, if you have a service desk, you should be using service area cameras that record both HD video and audio. This is for the protection of both your employees and your customers. Plus, it simplifies the difficult decisions that often must be made by a supervisor. Upgrade your security system with modern service area cameras today to get all of these benefits and more.